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SkyMart India

Address: ALKACHHUVA HAMIRPUR UTTAR PRADESH 210422 India

Email: Support@theskymedia.online

Phone: +91-7088770722

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

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Terms and Conditions

Last Updated: April 2026

1. Introduction

Welcome to SkyMart India. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

2. Definitions

"Website" refers to SkyMart India's online platform
"User" refers to anyone who accesses or uses our website
"Products" refers to electronics and related items sold on our platform
"Services" refers to all services provided through our website

3. Eligibility

You must be at least 18 years of age to make purchases on our website. By using this website, you represent and warrant that you are of legal age to form a binding contract.

4. Account Registration

You may need to create an account to access certain features
You are responsible for maintaining the confidentiality of your account credentials
You agree to provide accurate, current, and complete information during registration
You are responsible for all activities that occur under your account

5. Product Information

We strive to provide accurate product descriptions, images, and pricing
Colors and specifications may vary slightly from images displayed
We reserve the right to correct any errors in product information
Product availability is subject to change without notice

6. Pricing and Payment

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
We reserve the right to change prices at any time without prior notice
Payment must be made in full before order processing
We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets

7. Order Processing and Delivery

Orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Delivery timelines are estimates and not guaranteed
Shipping charges may apply based on order value and location

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SkyMart India and is protected by Indian and international copyright laws.

9. User Conduct

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit any viruses, malware, or harmful code
Engage in any activity that disrupts or interferes with the website

10. Limitation of Liability

SkyMart India shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Governing Law

These terms and conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these terms, please contact us at Support@theskymedia.online

Refund and Cancellation Policy

Last Updated: April 2026

1. Cancellation Policy

1.1 Order Cancellation by Customer

Before Shipping: Orders can be cancelled free of charge before the product is shipped. Full refund will be processed within 5-7 business days.
After Shipping: Once the order has been shipped, cancellation is not possible. Please refer to our return policy instead.
How to Cancel: Log in to your account, go to "My Orders," and click on "Cancel Order" or contact our customer support at Support@theskymedia.online

1.2 Order Cancellation by SkyMart

We reserve the right to cancel orders in the following situations:

Product is out of stock or discontinued
Pricing or product information errors
Fraudulent or suspicious transactions
Delivery address is not serviceable
Technical issues or force majeure events

In case of cancellation by us, a full refund will be processed immediately.

2. Return Policy

2.1 Return Eligibility

Return Window: 7 days from the date of delivery
Condition: Product must be unused, in original packaging with all tags, accessories, and manuals intact
Proof Required: Original invoice and images of the defective/damaged product

2.2 Non-Returnable Items

The following items cannot be returned:

Products with tampered or missing serial numbers
Items marked as "non-returnable" on the product page
Software, downloadable products, or items with broken seals
Personal care and hygiene products
Products damaged due to misuse or mishandling

2.3 Return Process

Contact our customer support within 7 days of delivery
Provide order number, reason for return, and supporting images if applicable
Our team will review and approve the return request
Pack the product securely in original packaging
Our courier partner will arrange pickup (free for defective/damaged items)
Once received and inspected, refund will be initiated

3. Refund Policy

3.1 Refund Eligibility

Refunds are applicable in the following cases:

Order cancelled before shipping
Product received is defective, damaged, or different from description
Order not delivered within 30 days of estimated delivery date
Duplicate payment made for the same order

3.2 Refund Process

Online Payment: Refund will be processed to the original payment method (credit/debit card, UPI, wallet, net banking)
Cash on Delivery: Refund will be processed via bank transfer (bank account details required)
Processing Time: 5-7 business days after product is received and inspected
Bank Processing: Additional 3-5 business days for the amount to reflect in your account

3.3 Refund Amount

Full product price will be refunded for eligible returns
Shipping charges are non-refundable unless the product is defective or incorrect
Return shipping charges for customer-initiated returns will be deducted from the refund

4. Replacement Policy

4.1 When Replacement is Available

Product received is defective or damaged
Wrong product delivered
Missing accessories or parts

4.2 Replacement Process

Replacement must be requested within 7 days of delivery
Subject to availability of the same product
If unavailable, full refund will be processed
Replacement will be shipped at no additional cost

5. Damaged or Defective Products

Inspect the product immediately upon delivery
Report damages or defects within 48 hours of delivery
Provide clear images of the damaged product and packaging
Free return pickup will be arranged for defective items
Replacement or full refund will be provided after verification

6. Warranty Claims

Manufacturer warranty (if applicable) is separate from our return policy
Warranty claims must be raised with the brand's service center
We can assist in facilitating warranty claims for covered products

7. Exchange Policy

Direct exchanges are currently not available. Please return the product for a refund and place a new order for the desired item.

8. Special Circumstances

8.1 Festival/Sale Period

Returns during sale periods may have extended processing times
Same return policy applies unless otherwise specified

8.2 Bulk Orders

Different terms may apply for bulk orders (10+ units)
Please contact our B2B team for specific policies

9. Contact for Returns and Refunds